SUPPORT PLUS - EMPLOYEE AND FAMILY ASSISTANCE PROGRAM


Support Plus - EFAP is a 24/7, free, and confidential resource supporting you and your household members with everyday needs and life challenges, including the following:

  • Legal and Financial - provides legal, financial, and mediation services.

  • Work-Life Resources - supports members on topics such as parenting, childcare search, legal resources, and financial education.

  • Convenience Services - supports everyday needs such as travel support, event planning, and finding household service providers.

  • Confidential Counseling - provides support in areas such as stress management, personal relationships, and substance abuse.

How to Access Support Plus - EFAP:


Employees and members of their household (including dependents who are away from home at college) can access Support Plus - EFAP representatives anytime – 24 hours a day, 7 days a week – toll-free. English- and Spanish-speaking counselors are available.

Phone Number: 800-213-5813*

Access Code: CityofLA

Website:
 LiveAndWorkWell.com/CityofLA 

*Callers will be asked to indicate they are LA City employees or household members of LA City employees.

  • Please note that after you have used available EFAP benefits for a particular service, charges for additional EFAP services will be your responsibility. Your current health plan includes mental health and substance abuse coverage. To receive those benefits, however, you may be required to have a referral and use a participating network provider. If you receive counseling through EFAP, make sure you understand how many visits are covered. Contact your health plan for information on additional mental health and substance abuse services available through the health plan.


  • Description text goes here

  • When members call, a specialist will listen to their needs and connect them to the appropriate resources. Clinicians, counselors, mediators, lawyers, and financial advisors are ready to help with:

    • Stress, anxiety, and depression

    • Marriage and parenting issues

    • Workplace conflicts

    • Sleeping problems

    • Financial or legal questions

    • Substance abuse or other addictions

    • Conveniences services search

  • Following is contact information for Employee Assistance Programs covering other groups of City employees:

    Civilian (non-sworn, non-DWP) Employees:
    (800) 213-5813

    Harbor Department Employees:                 
    (800) 367-7474

    Department of Water and Power Employees: 
    (888) 439-7327

    United Firefighters of Los Angeles City:   
    (800) 252-8352 Ext. 225


SUPPORT PLUS - EFAP FLYER

Download and print this handy one-page flyer on the wide array of EFAP services available to you AND members of your household at no additional cost! Share it with your coworkers or post it in your office, lunch room, or common work areas.