2021 Open Enrollment

Open Enrollment is October 1 - 31, 2020!

As we near the end of Open Enrollment, employees choosing to make elections over the phone may experience longer wait times. To avoid possible delays from high call volumes toward the end of the Open Enrollment period, we encourage you to make your 2021 elections online through the Benefits Central Portal.

EXTENDED HOURS!
On Friday, October 30th and Saturday, October 31st, the Benefits Service Center will be open from 8:00 a.m. to 7:00 p.m.

Your benefit choices are important in supporting the health and wellbeing of you and your dependents. Benefit elections will be in effect for all of 2021 — so choose wisely, and CHOOSEwell!

Overview

Enroll Online

2021 CHOOSEwell Guides

Video Resources

Forms & Documents

What's New for 2021?

New Medical premium and Subsidy Rates.

All medical plans will experience a rate increase that goes into effect on January 1, 2021. The City-paid subsidy will also increase.

Maximum Benefit Increase for Basic Disability Coverage.

The basic disability benefit maximum will increase to $3,460 per month.

Contribution Limit Increases for the Tax-Advantaged Spending Accounts:

Healthcare Flexible Spending Account is increasing to $2,750
Dependent Care Reimbursement Account is increasing to $5,000

Expansion of Eligibility for Cash-in-Lieu.

Employees may now qualify for Cash-in-Lieu when they are covered through Medi-Cal and Medicaid, or when they are covered as a dependent under employer-sponsored coverage from a parent.

Important Dates

Last Date to Make Changes:

October 31, 2020

Documentation Deadline:

December 10, 2020

Benefit Changes Take Effect:

January 1, 2021

Top Five Things You Should Know About Open Enrollment:

Open Enrollment is your only opportunity to make coverage elections for yourself and your dependents for 2021 (unless you experience a qualifying life event change or are a newly hired employee).
Generally, your previous year’s benefit elections will automatically roll over to the following year, unless you make a change during Open Enrollment.
Enrollment in the Dependent Care Reimbursement Account (DCRA) and/or the Healthcare Flexible Spending Account (HCFSA) does not automatically roll over – if you wish to participate in one of these accounts, you will need to elect to do so during Open Enrollment.
For COVID-19 Resources and Information, click here to find up-to-date information on the additional resources providers are offering during COVID-19.
For provider websites and phone numbers, click here for our contact page.

Benefits Central Portal

The Benefits Central Portal allows you easy access to your personal benefits information and to perform transactions from both your computer and your mobile device.

If you’re a first-time user, register your online account by visiting keepingLAwell.com and clicking on the link or button to access the Benefits Central Portal.

Your user name is your Employee ID number. When you first use the system, your temporary password will be your birthdate and the last four digits of your Social Security number. You’ll be asked to establish a new password and set security questions to complete your registration. That’s it! You’ll then have access to all of your current benefits information.

Click here for instructions on how to make your enrollment elections online and how to upload your required documents online.

Benefits Central Portal

If you have forgotten your password and been locked out of your online account, use these steps to unlock your account:

1. Click the "Forgot my password" link. Then follow the prompts to answer your security questions or enter your email to receive a link to change your password.

2. If you are still having trouble logging in, email per.empbenefits@lacity.org for further assistance with resetting your password.